Terms of Sirvoy

Valid until further notice from. 2011-03-20

Parties

The user of Sirvoy and also the subscription holder - hereinafter called the Customer. Sirvoy Booking System is a service provided by Sirvoy Ltd. registered in Ireland - hereinafter called the Supplier.

Approval of the terms and subscription

The terms and conditions are approved at registration by clicking the check box in the registration form on Sirvoy's website.

Scope and use

The subscription gives the customer the right to use the booking system. To register more than 100 bookable objects (rooms) a special agreement is required. Contact Sirvoy for further information. The right to use the subscription is held by the user that signed the subscription and the subscription may not be used by others, or for data processing for others. The customer is only entitled to use the service for the intended purposes. In the case of abuse the contract will be suspended without warning.

Terms of payment and invoicing

Billing is processed every month. Fixed charges and variable costs are deducted in arrears from the account balance. The account will be locked if the account balance is negative for more than 10 days. If payment has still not been received within 60 days the account will be removed. The customer accepts the use of e-mail for receiving payment reminders.

Duration and termination

The customer may use the service as long as the account balance is not negative. Money paid into the account will not be refunded. The account will be removed 60 days from when the account balance goes negative or upon request from the customer.

Customer data

Customer owns and can use the data as they see fit. Reservations are left in the system at least 18 months from booking date but may thereafter be erased. Upon ending the subscription, the customer has the right to have the data exported. The customer's data is deleted after 30 days if the subscription expires and the Supplier has no obligation to store data after this period.

Operational Stability

The supplier aims for the highest possible operational stability, but is not responsible for any interruptions due to factors beyond the supplier's control. Such interruptions include power failure, failure of equipment, connections and the like. In any case, the supplier aims to return to normal operation as soon as possible.

Maintenance

To provide the best service possible the provider needs to regularly update the system. In this connection it may be necessary to temporarily shut down the system access. A message appears on the homepage at least 12h in advance and access will usually be closed by shorter times between the hours 20.00-06.00.

Changes

The supplier has the right to update and improve the application and change functionality as long as basic functionality is maintained - registration and management of reservations.

Prices

The supplier ensures that any price increases will be announced at least 12 months in advance, except for those that may be required because of inflation, exchange rates, third-party price increases or other factors beyond the supplier's control. New functionality in the form of additional modules can be priced separately by the supplier.

Rights

The application is copyrighted and owned in full by the Supplier. The Supplier may at any time transfer its rights and obligations to third parties, provided that he intends to continue to maintain the service according to this Agreement.

Obligations of the Customer

The Customer has the complete and full responsibility of the individual transactions and agreements entered into and managed through the supplier's system. The Customer is responsible at all times for verifying that the information recorded or displayed in the system is correct. The Customer undertakes not to act in a manner that adversely affects others' ability to use the system and not to register offensive or misleading information.

Obligations of the Supplier

The Supplier tries as far as possible to ensure that the system is working properly. This can not be guaranteed since the system may contain inaccuracies and typographical errors. The Supplier is not responsible for damage caused by third parties, business interruption, loss of income, consequential damages or other indirect loss or damage.

Privacy and data protection

The Supplier processes the customer data only for the Customer and not for their own, non-relevant purposes. All information obtained about the Customer is kept confidential by the Supplier and will not be disclosed to third parties. The Supplier has taken all the reasonable precautions necessary to prevent that the system information by error or illegal action is destroyed, lost, accessed by any unauthorized party or abused.

Disputes

Any dispute arising under this agreement shall be entered in Irish court.